Frequently Asked Questions
Everything you need to know about shopping at Duchess Boutique.
How long does shipping take and what are the costs?
Standard shipping within the continental US typically takes 3-5 business days. We offer free standard shipping on all orders over $150. For orders under $150, a flat rate of $9.95 applies.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size & Fit' guide. Since we curate collections from various designers, we also provide specific measurements and model information to help you find your perfect fit.
Do you restock items that are sold out?
Many of our boutique pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the specific product page to be alerted via email if the item becomes available again.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment payments through Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer service team via live chat or email.